Knowledge base

Getting started (2)

Guiding you through signing in & initial setup

Account & Sign In (2)

• Signing in to the Customer Portal
• Expiration time of the OTP (One Time Passcode) Sign In Code

Navigating The Customer Portal (1)

• Finding your way around the Customer Portal

Creating an order (1)

Step by step guidance in placing orders

Order Creation (4)

• Create an order
• Choosing a package for an order
• Entering candidate details

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Managing your orders (2)

Help with managing orders

Handling Existing Orders (1)

• Cancel an order

DBS (4)

• How to order a DBS Adult First service
• How to order a DBS Adult First service
• What is my role as an ID checker?

View all 4

If something doesn't work (1)

Troubleshooting steps and easy fixes

Account and Sign In Help (1)

• Not receiving a Sign In code